The Information We Collect
Ask a Lender collects personal information from individuals and companies that register with us to provide information about their lending programs for our search engines, to blog, to post a lender review and/or to display a profile. This information includes, but is not limited to, business names, telephone numbers, websites, addresses, photographs, and passwords (to log into the site).
We collect personal information from borrowers and other users who elect to create an account and/or request that askalender.com match them with a lender. This information includes, but is not limited to, names, telephone numbers, email addresses, passwords (to log into the site), and details of loan requests, such as property types, FICO ranges, and locations of the borrower and properties. Non-personally identifiable information described in the next paragraph also will be associated with a borrower’s personal information when using askalender.com.
Ask a Lender uses cookie and web beacon technology to gather anonymous internet-related information, including but not limited to, data input, navigation on the website, time visiting the website, the type of device used to access the website, location, the IP address and the like. Browsers, such as Internet Explorer and Mozilla Firefox, let you delete cookies and choose what types of cookies you want to allow on your computer. You may refer to the help section in your browser to learn how to delete cookies or change the privacy level on your computer.
What We Do With the Information We Collect
Information collected may be used to:
- Match borrower loan requests with lenders;
- Facilitate communication between borrowers and lenders;
- Administer accounts;
- Provide customer service;
- Improve, monitor and measure the website;
- Market products and services;
- Communicate with site users about services and products;
- Research and analyze the lending industry;
- Comply with law enforcement and legal process; and/or;
- Verify eligibility to use the site.
Ask a Lender retains the information submitted and collected for as long as needed to provide services, comply with legal obligations, resolve disputes and to enforce agreements. User names, email addresses and phone numbers are saved in an encrypted database behind firewall technology. Ask a Lender may be required by law to store your personal information in our database for a period of time. In order to comply, Ask a Lender may be unable to delete your information from our database until the applicable time period has passed.
Sharing Your Information
Ask a Lender will only share your personal information with your consent or as necessary to provide you the services requested. We also share data with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our products; and to protect the rights or property of Ask a Lender.
Please note that, when you submit a request for products or services, you are requesting to be (and you expressly consent to be) contacted by us and lenders, as the case may be. You consent to be contacted by these parties by telephone, email, mail, text (SMS) messaging, fax, or other reasonable means at any of the residential, cell or fax phone numbers or addresses you provide, even if they are listed on a national "do not call" or “do not contact” list. You agree that these communications may include prerecorded marketing messages. You agree that these parties may contact you for the purposes of providing the products or services you have requested, marketing, addressing complaints, billing or other account-related matters, or other purposes reasonably related to the services you have requested. Your consent to receive marketing communications is not required as a condition of purchasing any goods or services.
If at any time the borrower does not want to receive further communication from Ask a Lender, the borrower can edit the account settings on the askalender.com site.
Notice to California Residents: Ask a Lender is not a financial institution for purposes of the California Financial Information Privacy Act.
Any user may choose not to share personal information with Ask a Lender. However, that may result in the inability to use certain features and services on the website. Sharing personal information with Ask a Lender is not required to receive services or products from Ask a Lender.
Protecting Your Personal Information
We take privacy and compliance with all privacy-related regulation very seriously. We use physical, electronic and procedural security measures designed to protect personal information from unauthorized access and disclosure. We use SSL encryption to protect personal information during transmission over the internet. We use firewall technology to protect personal information from theft. We use industry standard technologies designed to prevent unauthorized intrusions into our website.
However, no method of transmitting information over the internet or storing information is completely secure. Accordingly, we cannot guarantee the protection of any information shared with us. You can visit the Federal Trade Commission’s website to see the recommendations about protecting yourself from identity theft.
We may decide to sell, buy, merge or reorganize our own or other businesses, conduct a securities offering, or do a joint venture or other strategic transaction. We could also be involved in a bankruptcy, liquidation, dissolution or similar transaction. Any such transaction may involve disclosing personal and other information. We would seek protections of confidentiality and restricted use for all information disclosed. In the event that we or all of our assets are acquired in such a transaction, our collected information would be one of the transferred assets.
This website is for the use of members of the general public who are of legal age to enter into a loan contract, and the services are not directed to children under 13. Ask a Lender does not knowingly collect personal information from or about children under the age of 13 pursuant to the Child Online Privacy Protection Act. If you are under the age of 13, please do not submit any personal information through the website.
Governing Law and Visitors Residing Outside the United States
Askalender.com is owned and operated by Ask a Lender, LLC, a limited liability corporation formed under the laws of the State of Washington.